Q. What time for check-in/check-out?
A. Check-in is from 2:00pm, check-out is till 11:00am.
Q. Can I stay longer after check-out time, 11:00am?
A. Can stay until 2:00pm at most. Late check-out charge is ¥1,000 per a hour till 2:00pm.
After 2:00pm, will be charged entire regular room charge.
Q. Before checking-in or after checking-out, can I leave my luggage?
A. We will keep it. Please feel free to tell us.
Q. I want to send luggage beforehand.
A. Please send your luggage to the following address.
3-5-12, Ekimaedori, Utsunomiya-shi, Tochigi
Richmond hotel Utsunomiya Ekimae
In that case, please make sure to fill in the staying day and the name of guest.
Q. Can I use credit card?
A. It is possible to use it by the one of the following companies' credit cards. AMEX, VISA, DINERS, MASTER CARD, JCB, UNIONPAY
Q. Do you have laundry service?
A. Yes,we do. There are the laundry bag and the laundry slip in the room.
Please bring them with clothes to the front desk.
(It closes on Sunday and Holiday.)
There is also the Coin Laundry in the hotel.
Q. Can I copy and fax?
A. Yes, you can. Please tell the front desk it.
Copy is ¥10 with black and white and ¥50 with color per 1sheet.
Fax is ¥50 in Japan and ¥100 to abroad per 1sending.
Q. Parking fees?
A. ¥1,000 per a night.
Q. Where is the parking lot?
A. There is a multistory parking garage in the hotel site.
Capacity: 68 standard cars (1.55m)
20 high-roofed cars (2.05m)
Q. Can I make a reservation for parking lot?
A. Unfortunately, the reservation cannot be done, and we'll guide another parking lot around our hotel, in the case of full.
Q. Do you have Internet service in the room?
A. Absolutely, all rooms have free Internet service.
Both, using cable LAN and wireless LAN would be OK.
Q. Do you prepare something to drink in the refrigeration in the room?
A. We prepare empty refrigertions. Please feel free to bring anything.
Also, we have vending machines in the hotel.
Q. Tell me about breakfast.
A. Buffet Style
Japanese styles at 1F Nihonkai Syoya (in Main Building)
Weekdays 6:30～9:00 a.m.
Weekends & Holidays 7:00～9:30 a.m.
Western Style at 1F Otowa Kichen (in Annex)
Weekdays 6:30~9:30 a.m.
Weekend & Holidays 7:00~10:00 a.m.
Adult: ¥1100 Child：¥600
Please buy breakfast-tickets at the front desk.
Q. Is there a room service?
A. Unfortunately, we have no room service.
Q. Can I get a receipt with company name?
A. Yes, you can. Every guest pay the room charge with a machine, and a receipt is out from the machine. We can make a receipt with company name, so please tell the front desk it before you pay. If you lose your receipt, we can reissue it. However, we can make it by hand and put a stamp ""Reissue"".